Customer Testimonials in Reading PA

Google logo
Google Apr 15, 2026

Matt and Wallie made my car buying experience so easy and their friendliness and communication was appreciated. I would definitely go back to masano auto park or recommend to anyone looking to buy a car or trade in.

Google logo
Google Apr 11, 2026

Had a great experience with Matthew Macdonald perfect salesman couldn’t have went any better in an out quickly. Will recommend Matt to my friends .

Google logo
Google Apr 10, 2026

Google logo
Google Apr 9, 2026

Everyone was kind and very helpful.Great place to see some great new and older cars

Google logo
Google Apr 7, 2026

excellent

Google logo
Google Apr 6, 2026

Chris and Mike were great! Showroom looks awesome.

Google logo
Google Apr 6, 2026

Great experience from start to finish! The sales team was professional and never pushy, making the entire process stress-free. Chris was especially friendly and helpful, taking the time to understand our needs and helping us find the perfect new car. Exceptional customer service all around! Highly recommended!

Google logo
Google Apr 6, 2026

We had an excellent experience at Masano. We were helped by Chris Gonzalez who was very accommodating, informative, and friendly. We never felt pressured and ended up finding a vehicle that met all our needs.

Google logo
Google Apr 6, 2026

We would like to sincerely thank Matt and Wally for helping us purchase our Lexus NX 350. We absolutely love it - it already feels like the perfect fit for us!! We’re especially grateful for the smooth and easy process. Your professionalism, patience and willingness to answer all our questions really made a difference and removed a lot of stress from buying a car. It’s clear you genuinely care about your customers, and that made all the difference for us. Also, a special “thank you” to Wally for his awesome restaurant recommendation - Midtown Sip, Savor, Social was outstanding!!!! ... Read More

Google logo
Google Apr 6, 2026

I had the best experience at this dealership. The sales guy Matt was not at all what I expected. He was funny personable, and Actually had my best interest at heart. I would highly recommend that he was wonderful.

Google logo
Google Apr 4, 2026

Highly recommend making your purchase with Eliseo such a great and smooth experience. Thanks will definitely buy a future car with him!

Google logo
Google Mar 31, 2026

Update 4/4/26 Service department has since fixed their error and made it right. In the midst of all this back and forth with trying to get them to fix their error more than once, I got a flat tire and they ordered and installed a new tire for me also. A routine oil change and this whole messed up process was longer and more frustrating than it should have been. Should have been fixed the first time I discovered their error but they made it right and I appreciate that very much. Eventually they took responsibility and fixed their error. Thank ... Read More

Google logo
Google Mar 30, 2026

My salesman Chris was awesome! Welcomed me right as I walked in and wanted to help find the right fit right away. And he loved me get the best deal possible on my 2022 Santa Cruz! Will definitely recommend to anyone that says they are looking for a car.

Google logo
Google Mar 23, 2026

Matt was very easy to work with and the experience was good. Would recommend Matt to others. I looooove my Jeep!

Google logo
Google Mar 19, 2026

The place looked really cool, the car I found there looked brand new for used car and the car dealer keeps in touch with me about the car when I had to cancel viewing of the car when I was sick. Very nice people who work there.

Google logo
Google Mar 16, 2026

Amazing experience. Very nice guy!

Google logo
Google Mar 16, 2026

Matt and Wallie were so helpful and great to work with through this entire process. I purchased a Toyota Forerunner 2023 and the car is wonderful! They provided me with all of the necessary information and videos so I could make my decision without actually seeing the vehicle in person. It arrived today at my house and I couldn’t be happier with my experience with Tom Masano Ford dealership. Thank you!

Google logo
Google Mar 13, 2026

I loved this place, it’s very beautiful and welcoming. The customer service was excellent. The person who helped me, Chris, was very professional, kind, and patient. He helped me with everything I needed and explained the whole process clearly. Everything was very fast and smooth. I also met Mike, the manager, and he was very nice and helpful as well. Both Chris and Mike made sure I was comfortable and that all my questions were answered. I’m very happy with my Honda HR-V. Thank you for the amazing service. I highly recommend this place to anyone looking for ... Read More

Google logo
Google Mar 11, 2026

Matt was very understanding and flexible in the process of buying my car. He’s a super nice guy and I would recommend going to him! Wallie is also very knowledgeable and he was very helpful and supportive!

Google logo
Google Mar 7, 2026

My husband and I bought a car there with Matt and Wallie. They're an excellent team! The whole process was quick yet unhurried, always looking for ways to make sure everything went smoothly. It's an excellent place to buy a vehicle, with a great vibe. Thank you, Matt and Wallie, the best! 😊

Google logo
Google Mar 3, 2026

Masano Auto Park and Matt McDonald made for a car-buying experience like none other. Matt greeted us with a cheerful smile and was quick to direct us to the particular vehicle we had come to look at. He was extremely helpful in answering questions and assisting us in becoming familiar with the vehicle. Matt's joy in serving us made the whole experience a true blessing and really gave us peace about trading in a vehicle that had served us well for many years for a newer car. Both Matt and Wallie did a great job walking us through the ... Read More

Google logo
Google Mar 3, 2026

They addressed my issue and fixed my truck. I'm happy! . Eastbound and down!

Google logo
Google Feb 25, 2026

Chris Gonzalez (salesman) and Mike Sites (finance manager) were WONDERFUL!! Both took the time and made the effort to help me search for the right vehicle to purchase. They kindly provided me information about vehicles including features, price, and finance. Working with these two individuals are the reason the purchase went smoothly and it was completed in a timely fashion. One attribute I am most impressed is their accessibility as they answer calls, texts, and emails within short periods of time. I would highly recommend that if you are looking for a vehicle, you personally ask for and work with ... Read More

Google logo
Google Feb 25, 2026

Chris was great durning the entire car buying process. Upfront and Honest

Google logo
Google Feb 20, 2026

I told the Matthew and Wallie that I absolutely hate the process of buying a car. They made this experience second to none. They were able to give us more for our trade than expected and made the entire process quick and painless. I highly recommend anyone start with Masano Auto Park when searching for a new vehicle.

Google logo
Google Feb 20, 2026

I had an excellent experience working with Chris Gonzalez and Mike Sites. Chris was professional, knowledgeable, and helpful. He took the time to answer all of my questions and presented my options clearly. I highly recommend asking for Chris at the Auto Park for your next vehicle purchase!

Google logo
Google Feb 20, 2026

Tom Masano auto park has been our go to for a few cars We can’t thank Jeremy in finance enough for helping us along the way. Along side of Jeremey was Geo to help get us into the vehicle we have been looking for, he was helpful and respectful from start to end. If you’re looking to purchase a vehicle go see Geo and Jeremy we can’t recommend them enough

Google logo
Google Feb 18, 2026

Matt was very friendly and courteous. I had a good experience at Tom Masano

Google logo
Google Feb 15, 2026

Had an awesome and painless experience getting into a vehicle Courtesy of Matt. I appreciate everything you guys did for me, the showroom was awesome and I really appreciated the constant updates throughout the process that didn’t just come from some computer! You guys are great!

Google logo
Google Feb 12, 2026

Gio and Jeremy were a pleasure to work with. Gio went above and beyond by coming in on his day off to make sure that we had a smooth transaction while also researching a concern that I had with the vehicle and made certain that there was no reason for the concern because he found the solution! Gio made the whole experience so easy from start to finish!

Google logo
Google Feb 10, 2026

I arrived looking for my first car, found a 2023 charger, and with the help of Mat and Wallie, it was a smooth process, from the test drive, discussing my options, to finally buying it. It was thee car for me, and the level of ease with working with them helped immensely in the purchase. Thank you both!

Google logo
Google Feb 9, 2026

(Translated by Google) My experience with Matthew was excellent. His charisma and dedication in guiding my wife and me were key to the purchase of our Ford Explorer. Matthew was always willing to go the extra mile to give us the best possible deal. I wholeheartedly recommend Matthew as a salesperson, as he will be with you every step of the way. (Original) Mi experiencia con Matthew fue excelente. Ya que su carisma y esfuerzo en guiar a mi esposa y a mi fue clave para la compra de nuestro ford Explorer. Matthew siempre estuvo dispuesto en dar la milla ... Read More

Google logo
Google Feb 8, 2026

I bought a beautiful Ford Explorer XLT almost two weeks ago and Matt was my wonderful salesman. The process was so seamless and straightforward. Hands down the best experience Ive ever had and would recommend 10/10 for anyone looking to purchase a good quality vehicle for amazing prices !

Google logo
Google Feb 6, 2026

My husband just bought the car of his dreams at Masano’s Auto Park. He found it on line and was texting back and forth with Matty. He was great at getting back to him and answering all his questions. The dealership was 2 1/2 hours away so it was a full day. It takes a while to get the credit check and banking done. But, Matty and Wallie are a great team and did it as quickly as they could. Both of them were patient with us as they went over the details. While we waited we walked around their beautiful ... Read More

Google logo
Google Feb 6, 2026

I just bought my fantasy car. A 2023 Dodge Challenger R/T T/A with the 6 speed. Matt and Wallie were very friendly helpful and low pressure. The Masano AutoPark is a regular car museum and worth dropping by just to walk around. Over all I had a great experience. Thanks Rick

Google logo
Google Feb 5, 2026

I had an amazing experience working with Chris at Tom Masano Auto Park! As a first-time car buyer, the process can feel overwhelming, but Chris made everything so easy. He was incredibly kind, knowledgeable, and ensured the entire experience was quick and stress-free. Huge thank you to Chris and the team at Tom Masano Auto Park!

Google logo
Google Feb 5, 2026

Google logo
Google Feb 3, 2026

Mike and Chris are the ultimate professionals! I was treated with respect and care throughout my recent SUV purchase at Tom Masano Auto Group. No detail or question I had was any problem whatsoever! Both gentlemen were courteous, intelligent, and very helpful. The total experience was smooth and tailored to me. This is what great service at the leader in the industry should be like! Mike and Chris live up to that reputation! Awesome.

Google logo
Google Feb 2, 2026

My wife and I worked with Matt and Wallie to purchase our new to us Mazda CX9. We called Saturday around 10am and were driving our vehicle home that afternoon. Matt and Wallie worked with us to reach the best terms for our trade in and we left very happy. The dealership itself was an experience and pleasure to be in. Would absolutely recommend working with them and will certainly do business again in the future

Google logo
Google Jan 31, 2026

Gave me a fair price for my car and paid the agreeded amount. Easy to do deals with.

Google logo
Google Jan 28, 2026

Chris and Mike were great to deal with. I traded in my Tacoma and bought a ram to fit my family better. Will return when I’m looking for another vehicle.

Google logo
Google Jan 23, 2026

Very happy with the service and how well Mel kept me informed of what was going on with my vehicle! Highly recommend!!

Google logo
Google Jan 23, 2026

Awesome experience. I despise car shopping but these dudes made it easy. No pressure, super nice people and we got a great price because they don’t make you wheel and deal. I definitely would return and highly recommend. Thanks so much Matt and Wallie! I loooove my new car. You guys are THE BEST!!!! Ps the Starbucks coffee machine was a nice touch 😊

Google logo
Google Jan 22, 2026

I’m the type of person who obsesses and researches big purchases before making a decision. Chris and Mike made this process so low stress for me. They answered every question I had and showed me so much patience while I went back and forth over my options. They even watched me bring props from home so I could visualize my trunk space needs without a hint of judgment. They clearly wanted me to make the right choice for myself without any pressure and it made the experience so satisfying. Chris even made time to complete the sale on a ... Read More

Google logo
Google Jan 21, 2026

Very happy with my experience with Chris and the Masano autopark. The process was easy and even had a few things that had to get taken care of after the sale and they were quick ro respond and fix. Love my new car!

Google logo
Google Jan 20, 2026

Everything went very well. Matt was great. The finance person made everything go fine. Will go again when needes

Google logo
Google Jan 18, 2026

I would like to thank matty and wally for going above and beyond for us to be able to leave in our 2021 GMC Acadia they did an absolute wonderful job highly recommend using them if need a new car thank you again for a wonderful experience

Google logo
Google Jan 16, 2026

Chris and Jeremy were great. They went out of their way to help me. Not only do I love my car, I also loved the service! Go to them, they’ll take care of you!

Google logo
Google Jan 13, 2026

Very professional and friendly staff. Purchase was done over the phone and delivery of our new Volkswagen bug to Kentucky was quick. Gio was great to work with!

Google logo
Google Jan 11, 2026

Overall pleased!!! I highly recommend Matthew (Matty) for a family friendly experience. He makes you feel at home. He takes all your needs and wants into consideration and gets the best deal on the car that suits you! Ask for Matt & Marty, they’ll make it work!!

Google logo
Google Jan 9, 2026

Google logo
Google Jan 5, 2026

I was tryng to sell my 2021 Lexus GX460 on Cars.com and KBB and received a couple of instant offers through those sites, but when I visited the dealers the offer they all reneged on the original despite the car meeting their expectations. That was not the case with Jeremy at Fasano in Reading. He made a fair offer and made the process very easy. I highly recommend them and would do business with them again.

Google logo
Google Jan 5, 2026

Matt and Wally were great! We will Definitely buy from them again.

Google logo
Google Jan 5, 2026

Matt was an absolute pleasure to work with! He went out of his way to send us a video of the vehicle, and work with our needs. They also delivered the vehicle we purchased to us, beyond the normal radius at no additional charge. No hassle or pressure during the shopping process and they worked with us on some very specific needs. Cannot speak highly enough!

Google logo
Google Jan 5, 2026

Buying a car is always a hassle but this place made the hassle much better! We worked with Matt and Wallie and they were both great. The building itself is awesome- it has a really cool vibe and you get to look at the cars inside their very neat warehouse. We appreciated the climate controlled car viewing (we had feared we would be freezing outside). The whole process was friendly and low pressure. I would highly recommend.

Google logo
Google Dec 31, 2025

We had the pleasure of working with Matthew and Wallie at the Tom Masano AutoPark. Their service was amazing from start to finish along with the rest of the Tom Masano staff. Not only will we be return customers I will happily refer friends and family to see Matthew and Wallie.

Google logo
Google Dec 30, 2025

This was literally the easiest car buying experience I’ve had. Chris was great. If he didn’t know something he got us answers in a timely fashion. He kept us informed and was just overall a nice guy. He wasn’t pushy or creepy. The place itself is amazing. The coolest car dealership you can find.

Google logo
Google Dec 29, 2025

Mel always does a great job, and I love working on my business Nice Drivers private car service in the museum/cafe-like atmosphere. And the free water, coffee, tea, and hot chocolate are nice added touch.

Google logo
Google Dec 22, 2025

If youre in the market for a new/used vehicle Masano is great. Good prices, great service no gimics.

Google logo
Google Dec 22, 2025

So this past week I was trying to purchase a new truck for myself so I decided to go to tom masano because that's where I always take my mustang to get serviced. Well it didn't take long and I found something I really liked. My sales rep schris Gonzalez set everything in motion and was there every step of the way. He helped me through the loan process and with my previous finance company. He kept me informed the entire time throughout the whole process. He even texted me on his day off to let me know ... Read More

Google logo
Google Dec 22, 2025

I had a fantastic experience purchasing my 2021 Hyundai Sonata. From start to finish, Matt and Jermey were professional, knowledgeable, and made the entire process smooth and stress-free. They took the time to answer all of my questions and helped me find a vehicle that perfectly fit my needs and budget. The 2021 Sonata itself is an amazing car—stylish, comfortable, and packed with great technology and safety features. Matthew did a great job explaining everything and ensuring I felt confident in my purchase before driving off the lot. Overall, this dealership exceeded my expectations with excellent customer service and a quality ... Read More

Google logo
Google Dec 18, 2025

Google logo
Google Dec 17, 2025

I was interested in purchasing a Jeep but found one local, I'm in NY, so went with the one closer to me. However I would recommend this place to anyone. I worked with Matt and what impressed me the most was that he did a video introducing himself and another one showing me the Jeep. Out of all the out of state dealers I have inquired with about a vehicle, he was the only one that did that and I think that alone says alot about this place. Thank you Matt!!

Google logo
Google Dec 13, 2025

I am literally the Grinch of car buying. I loathe every part of it—from the endless online searching to stepping onto a car lot, to test driving and all the stress in between. I can honestly say I have never had a positive car-buying experience… until now. Matt (Matty) McDonald at Tom Masano’s Auto Park completely changed that for me. From the moment we arrived, the entire place felt welcoming, comfortable, and surprisingly fun to be in. Matt was incredibly kind, patient, and respectful, and he never once applied pressure or used any of those typical car-sales tactics. ... Read More

Google logo
Google Dec 6, 2025

I had a terrific buying experience with Chris Gonzalez and Mike. I would definitely recommend them for a good used car

Google logo
Google Dec 5, 2025

We went to look at a new car, found one and left with it. Chris & Mike were amazing.

Google logo
Google Dec 5, 2025

My guy Matt got me right tap in wit bro

Google logo
Google Dec 3, 2025

I had such a great experience working with Chris! He was incredibly knowledgeable, friendly, and patient throughout the entire process. He took the time to answer every question, did a ton of research for us, and came prepared with everything we needed to make the decision easy. Buying a car can be stressful, but he made it genuinely pleasant — honestly the best experience I’ve ever had at a dealership. Highly recommend working with him!

Google logo
Google Dec 1, 2025

I had a wonderful experience with Matt Macdonald and Marty Foley purchasing my first car. Both were very informative, efficient and friendly and got me in my dream car (a Mazda CX-50 Meridian) within just a few hours. On top of that the car was very nicely washed, detailed and given a full tank of gas for me to go home in. I would recommend Masano Auto Park (especially Matt and Marty) to anyone looking to buy a used car!

Google logo
Google Nov 28, 2025

Purchased my amazing suv back in September and it was all thanks with the help of Chris. He was the BEST! Super helpful, didn’t make me feel pressured at all, and seemed very knowledgeable too. With him it didn’t just seem like he was just trying to get another sale in- he was very kind and genuine. While I can’t remember his name (it’s been a while), the finance manager also came with a lot of knowledge and tried his best to get me the best deal he could. I’m very grateful for both of ... Read More

Google logo
Google Nov 28, 2025

My wife and I recentely made a purchase and want to thank {CHRIS G} for an awesome experience at your dealership! This young man is defenately an ASSET to your company!!!!!

Google logo
Google Nov 25, 2025

Matt MacDonald and Wallie made the process of purchasing my first car seamless. The constant communication from Matt made me super comfortable purchasing this car. Also, receiving updates and videos and photos of the car made me fall in love with the car. When meeting with Wallie he was able to break things down in a way that I could understand. Everyone was so kind, professional and welcoming when we arrived to the dealership.I will recommend Matt and Wallie to everyone!

Google logo
Google Nov 22, 2025

Google logo
Google Nov 20, 2025

Google logo
Google Nov 17, 2025

Google logo
Google Nov 15, 2025

I've been looking for a while now for something new and Masano had just what I was looking for and for my first time visiting Masano they were very helpful and had all the answers to my questions. Mathew helped me lock in my new vehicle and was an awesome sales person I would highly recommend him to anyone looking for there next purchase

Google logo
Google Nov 12, 2025

I rarely ever give google reviews but felt the need to do on this one. Matt MacDonald was absolutely fantastic to work with! From start to finish, he was professional, friendly, and always available to answer any questions we had. He kept us updated throughout the process and made the whole experience smooth and stress-free. Even though we ultimately went in a different direction, I can’t recommend Matt enough — he truly goes above and beyond for his clients

Google logo
Google Nov 7, 2025

Matt was a great salesperson and I felt like he really had my best interest in mind. Highly recommend. The service after purchase has been excellent too. The Auto Park is kind of a hidden gem but you should check it out. Tons of great used cars.

Google logo
Google Nov 7, 2025

Janae was very amazing

Google logo
Google Nov 6, 2025

Janae was very kind, helpful from the first phone call until I drove off the lot in a new truck. She was able to help get me into a truck within my budget with no problems. Her communication skills were excellent and I will highly recommend her to others. Thanks again Janae 🙂

Google logo
Google Nov 5, 2025

We just purchased a Q5 with Chris as our sales rep. He was very knowledgeable and didn’t pressure us at all. Walle had all our paperwork ready to sign within an hour. Great buying experience and will definitely refer you to our friends

Google logo
Google Nov 5, 2025

Great experience with Chris Gonzalez purchasing a pre owned Toyota Sequoia. Chris is knowledgeable and professional. This dealership is an amazing experience with its plants, art, employees and vehicles.

Google logo
Google Nov 4, 2025

Very laid back and no pressure experience. Mathew let me take my time with checking out the Handa Ridgline and driveing it . Thanks for the no hassle experience.

Google logo
Google Nov 4, 2025

I recently purchased with Masano Auto Park. Not only did I find a great vehicle that I was looking.for over a month.. I also had a great experience as a customer and I would definitely recommend that any one looking for a vehicle.come in speak with Matt MacDonald to find out how good their team really is! Five out of five stars!

Google logo
Google Nov 4, 2025

I recently purchased a Mazada CX-5 and I couldn't be happier with it. Matt was fantastic from start to finish. It really felt like I got the white glove treatment. The next time I need a vehicle, I know where I'll be heading.

Google logo
Google Nov 3, 2025

Thank you, Chris Gonzalez and wally this was the best car-buying experience my wife and I have ever had, especially considering we were 400 miles away, and Chris made our purchase of the Highlander Hybrid absolutely seamless. He even got under the car and videotaped the undercarriage for me just to reassure me. I also read a review on here stating that Masano tried to take advantage because they were out of state. I can assure you that was not my experience. It was quite the opposite. Chris was awesome, smart, and honest. Also, I came with my own financing, and ... Read More

Google logo
Google Nov 1, 2025

Great place to purchase a vehicle! Sales rep Janae Was awesome to work with She went above and beyond to help me purchase my 2022 Equinox. I will definitely go back to masano when it's time To trade in and purchase another vehicle. Thanks Janae!!

Google logo
Google Nov 1, 2025

We had an awesome buying experience! Matt McDonald was awesome from the first point of contact to final delivery of our truck. At no time did it feel like we were in a purchase situation. No pressure, total transparency, it was as if we were just hang’n out. He has a great demeanor, awesome personality, the kind of dude you could have a beer with. Our best vehicle buying experience ever! Also, it is the coolest car dealership I have ever been in. Highly recommend Matt and the auto park.

Google logo
Google Oct 31, 2025

This is my second vehicle purchase from Masano Auto Park, and they have once again proven why I keep coming back. Choosing a new car can often be stressful, but the entire process here was completely smooth and effortless. ​A huge part of that success is due to my sales representative, Janae. She is absolutely lovely and a true professional. From the moment I walked in, Janae ensured I felt comfortable and well-informed, answering all my questions and handling every detail with care. Her dedication made the experience feel seamless, and I drove away knowing I got a fantastic deal. ​... Read More

Google logo
Google Oct 31, 2025

Google logo
Google Oct 31, 2025

Janae was absolutely wonderful! Had a wonderful experience ❤️

Google logo
Google Oct 29, 2025

I've had great service experience here for my trucks. Derrick, the service manager is fair, and knowledgeable.

Google logo
Google Oct 29, 2025

My wife and I had a very good experience in purchasing our new car at Tom Masano car dealership. Janae worked with us with the upmost professionalism, and patience while we were dealing with an unexpected car purchase. The others people who worked with us were also very friendly and professional. If I were in need to purchase another vehicle I would choose Tom Masano car dealership again

Google logo
Google Oct 28, 2025

As a first time buyer, I can't recommend Matthew Macdonald at Tom Masano enough. He made the process low pressure, understandable, and answered every question I had. I appreciated all he did for me and he was just an overall kind dude. Thank you!!

Google logo
Google Oct 28, 2025

Matty at Masano is the best!!!

Google logo
Google Oct 21, 2025

My wife and I recently purchased a 2022 Audi Q5 in great condition. Matt MacDonald was our sales advisor, and he couldn’t have been any better. Matt was very friendly, knowledgeable, and didn’t pressure us whatsoever. After our initial visit, Matt communicated with us via text messaging and he was very responsive to all of our questions and needs. We will be purchasing another vehicle in the near future and we definitely will be back as a repeat customer.

Google logo
Google Oct 20, 2025

My wife and I just purchased our third vehicle from the Auto Park, and this experience was great once again! Our salesperson Chris made the process smooth, fast, and easy, and we got a great deal!

Google logo
Google Oct 20, 2025

Would recommend to others.

Google logo
Google Oct 17, 2025

decided to go through masano for my first truck, i was greeted by matt and given an amazing experience with no pressure. 10/10!! will continue to work with him in the future.

Google logo
Google Oct 13, 2025

Want to give a shout out to Matt!! He was awesome to work with! My wife and I were looking at an Expedition. He had it ready to show when we arrived. He organized to have the vehicle delivered to our home and had a few things touched up to make the vehicle look new again! We appreciated his patience with us! Thanks again, Matt!!


Leave Us A Review